Wednesday, August 24, 2011

My TouchPad Today: Shame on Amazon...

Shame on Amazon and the other merchants/vendors who are not matching HP's weekend's liquidation price ($99 - 16GB / $149 - 32GB) for TouchPad customers who purchased their units prior to August 12.

I'm one of those early adopters who pre-ordered on June 20 and received it on July 8.

Amazon, through their various customer service channels (e-mail, online chat and telephone), has refused to make the adjustment/match to the HP's liquidation price. Their only offer is to return the TP for a full refund.

I can understand their position, up to a point, but what makes it particularly frustrating/aggravating is...

  • HP has asked their sellers to match the liquidation price for all purchasers
  • Amazon, despite citing a policy of not matching the price for purchases before August 12, is giving a liquidation match to some customers who bought before August 12.  They refuse to comment on those cases.
Readers, please let Amazon and other merchants know of your displeasure with inconsistent price matches for the TouchPad and ignoring HP's request to give the match to all purchasers, regardless of date.


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