Saturday, July 30, 2011

TouchPad: What to Do About HP?

Now that the clock has just about run out for HP to release an OTA update for the TouchPad this month, we all know that life goes on, but what do we early TouchPad users do wiith an "unfinished" device?... and what do we do about HP?

Us and the unfinished device?

Since, at its core, the TouchPad is a good device, we are over HP's barrel and have little choice but to hang in there as they string us along. Updates will come -- sloooowly -- and the TP will probably never meet the original HP promises and our expectations. (The ghost of Ruby and the reviewer's wails of "potential" will haunt our dreams.)

What do we do about HP?

This is a real tough one for me. When I was a kid, my Dad worked for HP and I've personally benefited -- via stock -- from good management of the company until somewhere in the late 1990's.

I've personally purchased HP products -- printers -- on several occasions and had good experiences. I've had similar good experiences with HP devices in the workplace. They've built up a lot of goodwill with me over the years.

So, what's next now that I've laid down some good bucks for the TP, have an incomplete/unfinished device to which they won't "man up" and promptly cure the deficiencies?

The goodwill isn't entirely gone, but Messrs. Ruby, DeWitt and Bradley are well-deserving of a public shaming. Maybe we should revive the dunk tank and the stocks in the town square.

Some might exclude Ruby because he has already been kicked to the side of the road and will be out the door shortly. I disagree and contend that he should be at the front of the line because he's a serial offender in matters of this type.

DeWitt and Bradley earned their eligibilty with this month's nonsense about soft launch/hard launch and shortly after/by the end of the month.

This is all a bit of fun to talk about putting people in the stocks and dunking them in the town square, but what's the real-life and professional, effective way to make Ruby, DeWitt and Bradley accountable for their TouchPad shenanigans?

I'll try to get back to you on this in a few days. Since my TouchPad isn't ready yet to fully support my activities/work, I have some down time to ponder their shaming.

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